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Senior Operations/ Contact Centre Manager

  • Location

    Manchester, Greater Manchester

  • Discipline:

    Operations, Strategy & Finance

  • Type:

    Permanent

  • Salary:

    £45000 - £50000.00 per annum + Bonus, Benefits

  • Contact:

    Richard Jones

  • Contact email:

    richard.jones@macgregorblack.com

  • Salary:

    50000

  • Salary band:

    45000

  • Reference:

    218_1536941314

  • Published:

    about 2 years ago

  • Expiry date:

    2018-10-14

  • Startdate:

    ASAP

Excellent opportunity for an experienced Operations/ Contact Centre Manager experienced in running a blended Sales and Service centre within an, outsource or in-house operation.

Due to sustained growth over recent months our client has an opening for an Operations Manager to take day-2-day operational management responsibility for a 200fte in-house centre and with the centre set to grow over the next 6-12 months you must demonstrate a track record in driving and managing strategic campaigns and provide leadership and direction to ensure KPI's and business objectives are achieved.

Key Responsibilities:

  • Executive Management with excellent communication and presentation skills, able to deal with internal and external stakeholders at all levels
  • Ensure the customers journey in the sales process has exceed expectation
  • Excellent organisational and time management skills, with the ability to multi-task, priorities and work to deadline, using own initiative
  • Strong leadership and management and track record in coaching and development
  • SLA and OLA management and accountability