Ecommerce Operations Expert

Ecommerce Operations Expert

Do you have eCommerce experience?

Have you worked in an end-to-end operations role?

Do you have experience within SAP?

MacGregor Black is working with a Leading Fashion Brand on the search for an Ecommerce Operations Expert. This is a permanent role based out of Porto.

Key Responsibilities

• Ensure smooth end2end customer order experience through various Ecommerce platforms globally.
• Monitoring of operative Ecommerce processes. Troubleshooting and coordination of bug fixes in close collaboration with internal and external stakeholders.
• Analyse SLAs and create reports based on business needs. Initiate and drive data-based decisions and enhancements.
• Coordinate and plan key selling moments from the operative site with cross-functional teams and external service providers.
• Oversee operative onsite communication and transactional emails.
• Work closely together with external providers such as 3PLs and global enablers.

What are we looking for?

• 3+ years of E-Commerce Operations work experience.
• Understanding Ecommerce customer needs and impacts.
• Understanding of Ecommerce KPIs and reflecting them into own priorities.
• Independent working according to Customer needs.
• SLA Process and IT Affinity.
• Experience in Systems such as: SAP ERP; OMS;ESP; CMS; Ticketing Tools AEM; SFCC.

On offer is a salary up to €45,000 + benefits.

Please contact Qasim Khan today for further information.