Ecommerce Operations Expert

Ecommerce Operations Expert

Do you have eCommerce experience?

Have you worked in an end-to-end operations role?

Do you have experience within SAP?

MacGregor Black is working with a Leading Fashion Brand on the search for an Ecommerce Operations Expert. This is a permanent role based out of Porto.

Key Responsibilities

  • Ensure smooth end2end customer order experience through various Ecommerce platforms globally.
  • Monitoring of operative Ecommerce processes. Troubleshooting and coordination of bug fixes in close collaboration with internal and external stakeholders.
  • Analyse SLAs and create reports based on business needs. Initiate and drive data-based decisions and enhancements.
  • Coordinate and plan key selling moments from the operative site with cross-functional teams and external service providers.
  • Oversee operative onsite communication and transactional emails.
  • Work closely together with external providers such as 3PLs and global enablers.

What are we looking for?

  • 3+ years of E-Commerce Operations work experience.
  • Understanding Ecommerce customer needs and impacts.
  • Understanding of Ecommerce KPIs and reflecting them into own priorities.
  • Independent working according to Customer needs.
  • SLA Process and IT Affinity.
  • Experience in Systems such as: SAP ERP; OMS;ESP; CMS; Ticketing Tools AEM; SFCC.

On offer is a salary up to €45,000 + benefits.

Please contact Qasim Khan today for further information.

Qasim Khan

Qasim Khan

Recruitment Consultant

Phone +44 191 250 8668

Envelope Email

Please contact Qasim Khan today for further information

Let's talk

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